Effective Date: 25.08.2025

At Medsure Cancer Hospital, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

1. Information We Collect

We may collect the following types of information when you interact with our website, services, or hospital facilities:

• Personal details (name, phone number, email, address)

• Medical history and health-related information (only when provided voluntarily)

• Appointment and consultation details

• Payment and billing information

• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

Your information is used to:

• Provide healthcare services and consultations

• Book appointments and follow up on medical care

• Improve our website, services, and patient experience

• Send health updates, newsletters, and hospital announcements (only with consent)

• Fulfill legal and regulatory requirements

3. Data Protection

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. Patient medical records are strictly confidential and shared only with authorized healthcare professionals.

4. Sharing of Information

We do not sell or rent your personal information. Data may be shared only with:

• Authorized medical staff involved in your treatment

• Third-party service providers (e.g., payment processors) bound by confidentiality

• Regulatory authorities, when legally required

5. Your Rights

You have the right to:

• Access and update your personal data

• Request deletion of your information (subject to medical/legal record-keeping requirements)

• Opt out of non-essential communications

6. Contact Us

For any privacy-related concerns, please contact:
Email: info@medsurecancerhospital.com
Phone: +254 114888000